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FAQ

  • The current (broken) model:

    - Treat you when you’re sick

    - High premiums

    - Confusing insurance copays and billing

    - Long wait times

    - Tough to schedule

    - Short, rushed visits

    - In-person appointments only

    - Focused on symptoms and disease

    - Prescription-based

    - Too many patients, drive-thu care

    UltraPersonal Healthcare model:

    - Work to keep you well

    - One low membership fee

    - No copays, no surprise bills

    - Same-day appointments

    - Easy, online scheduling

    - Calm, relaxed visits

    - Text, video, email or in-person visits

    - Focused on root cause and prevention - Lifestyle-based, medicine as needed

    - Limited patients, concierge care

  • The fee covers the highest quality primary care through unlimited office visits, annual wellness exams, basic office procedures, in-office testing, treatment of acute illness and virtually unlimited access to your Provider via telemedicine--all without wait times in the office.

    All office visits (well-child checks, sick visits, routine gynecological care, annual exams, physicals for school, sports, camps, etc.)

    In addition to all our other services, Premium Members also get access to House Visit appointments

    Chronic disease management, advice and counseling, prescribing of medications

    In-office tests (rapid strep, blood glucose, pulse oximetry, urinalysis [dipstick], fecal occult blood, urine pregnancy, IV fluids)

    Communication by secure phone, e-mail, text, and video visit

    Laceration repair (tissue adhesive, stitches); including topical or local anesthesia

    Skin tag/mole removal, skin biopsy, abscess incision and drainage

    Ear wax removal, foreign body removal (e.g., from skin, ear, etc.)

    Basic wound care, splinting or wrapping of sprains, strains

  • For anything that is not covered by our membership fees, we have transparent pricing and reasonable fees. No hidden costs. No surprise bills arriving later in the mail.

    - X-rays, CT scans, ultrasounds, and medical imaging

    - Outside office blood/other tests, even if samples are drawn in the office

    - Any surgery or procedure not performed in this office (e.g. in a hospital, or another physician’s office)

    - The cost of vaccines (if available)

    - Obstetrical care and delivery

    - Durable medical equipment and supplies (e.g., crutches, wheelchairs, walking boots, casts, etc.)

    - Prescription medications

    - Injectable medication

    - Hospitalization or emergency room visits

    - Common lab tests are available for a nominal fee

    UltraPersonal Healthcare will assist with negotiating prices for third-party services such as MRI, CT, or Ultrasound prior to the end of your consultation. Sample pricing for services at select imaging centers: MRI without Contrast $200, CT Scan without Contrast $150.

    Specialty Services:

    - Specialty functional medicine testing from companies like Cyrex Labs, Genova, Doctor’s Data, Spectracell, Alletess, and more.

    - IV Nutrition from our pharmacy partner

    - Innovation Compounding

    - Prolotherapy

  • Absolutely! It’s how we do custom healthcare. After normal office hours our members can directly call or text their Provider for urgent or emergent issues.

  • At UltraPersonal Healthcare, all of your care is provided by board-certified nurse practitioners. Nurse practitioners are able to diagnose acute and chronic illnesses, prescribe medication, and provide treatment for common health complaints.

    Better yet, nurse practitioners are experts in health education and prevention, concerned with the well-being of the whole person rather than merely focusing on the disease process in absence of the bigger picture. In other words, nurse practitioners are perfectly suited to provide UltraPersonal Healthcare!

  • UltraPersonal Healthcare does not accept insurance. The high quality of care provided by UltraPersonal Healthcare is simply not possible within the traditional model of insurance-based care. If you do have insurance, you can use this to pay for medications, labs, and radiology ordered by UltraPersonal Healthcare Providers (however, UltraPersonal Healthcare’s special negotiated rates for lab work and imaging mean it will likely be cheaper to pay out of pocket vs using your insurance).

  • We unequivocally recommend that you carry insurance or health sharing coverage.

    UltraPersonal Healthcare does not replace insurance, and ideally we encourage our patients to carry a health sharing plan or a high deductible/major medical plan with a health savings account. This ensures financial help should hospitalization or referral to a specialist be necessary, but offers the potential for huge overall savings when combined with our discounted prices.

    You should consult with your insurance provider to help you find a plan that works best with our medical model and that will meet your specific needs.

    Still need help? We may be able to direct you to an insurance agent who is well versed in our model of care and can assist you in finding a compatible insurance product.

  • Absolutely. However, just like with traditional insurance companies, we work for you. Thus, your monthly membership fee cannot be submitted to Medicare for reimbursement. You may need to sign a waiver that declares that neither you nor UltraPersonal Healthcare will directly bill Medicare for your membership fee with our practice. You can still use Medicare for specialists, labs, medications and services outside of our practice.

    Medicare and Medicare supplemental insurance will still cover medical costs that you incur outside of UltraPersonal Healthcare. For example, prescriptions that you fill at an outside pharmacy, labs run at an outside lab, hospital charges, physical therapy, x-rays and scans, just to name a few, should be covered at their usual rate. You do not lose your Medicare coverage for other medical needs just because you are a patient of UltraPersonal Healthcare.

  • Yes, that is usually the case. Many times patients purchase expensive “Cadillac” plans that require little or no co-pay and that cover all lab costs and prescription costs.

    However, with UltraPersonal Healthcare, your membership covers all office visits at our practice, many in-office tests and procedures without copays or hidden charges. Combined with our discounted labs, imaging, and generic medications, our patients may find it worthwhile to change from a high priced “Cadillac” health insurance plan to a low cost basic health insurance plan or health share plan to potentially save thousands.

  • In the instances where those types of care are required, we will refer you to the right hospital or specialist, and certainly continue to serve you during your hospital stay or to work closely with any specialist.

    In some cases, depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.

  • In the age of telemedicine, many conditions can be diagnosed and treated via a simple conversation by phone, text, or video visit. If appropriate, we will locate the nearest pharmacy and order medication most suited for your circumstance.

    Many Healthcare systems charge more for telemedicine with a provider who doesn’t know you – at UltraPersonal Healthcare, you get telemedicine with your provider at no additional cost.

  • Yes. As family practice providers, UltraPersonal Healthcare is happy to accept people of all age, from birth to end of life.

  • Absolutely! We do NOT discriminate based on your health choices or any other factors. Everyone is welcome at UltraPersonal Healthcare.

  • Below you’ll find a general list of the services offered at UltraPersonal Healthcare (this is not all inclusive):

    - Acne

    - Allergies

    - Anemia

    - Anxiety

    - Arthritis

    - Asthma

    - Birth Control

    - Blood Draws

    - Cholesterol disorders

    - Cold / Flu

    - Depression

    - Diabetes

    - Digestive problems

    - Dizziness

    - Ear Infections

    - Eczema / skin care

    - Erectile dysfunction

    - Exercise counseling

    - Fatigue

    - Fungal infections

    - GERD / Acid reflux

    - Headaches

    - Health optimization

    - Hemorrhoids

    - High blood pressure

    - H. Pylori

    - Irritable bowel syndrome (IBS)

    - Lice

    - Medical clearance

    - Men’s health

    - Menopause

    - Nutrition counseling

    - PAP smears (pathology fee not included in membership)

    - Pink eye (Conjunctivitis)

    - Polycystic ovaries (PCOS)

    - Sexual health including PrEP

    - Sexually transmitted infections (STI)

    - Scabies

    - SIBO

    - Sinus infection

    - Sleeping problems

    - Strep throat

    - Suturing (stitches)

    - Thyroid conditions

    - Upset stomach

    - Urinary tract infection (UTI)

    - Vaginal infectons

    - Vitamin deficiency

    - Weight management

    - Well child exam

    - Women’s health

    - Wound care

  • Charges can be added and applied to your preferred method of payment at the time those services are rendered.